MAJOR GLITCH FOUND!

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  • #26627
    Michael O'HaraMichael O’Hara
    Participant

    Latest Firmware and Utool being used.

    With the new song autoload feature – had a single incident of during playlist
    song ended. The next song in the list which is now “Auto loaded”….
    I hit play and the track assignments were all wrong! Nightmare at show.

    I use 4 mono tracks coming out direct outs – 1, 2, 3, 4
    1&2 are the stereo backing track
    3 band click
    4 drummer click

    When I started the song 3&4 were coming out 1&2
    and 1&2 were coming out 3&4….

    I quick hit stop —- totally embarrassing.

    On the set break I checked it again and it was then correct out puts
    couldn’t duplicate the issue..

    Now at home —- same thing but I do have to let the song
    prior to it play all the way through….
    but yes the problem is still here and only on that song if
    I let the song before it play through.

    If I stop the song and restart it…. it will fix itself.

    #26631
    Laszlo .Laszlo
    Keymaster

    Hi Bigego,

    Sorry to hear you had a problem with Cymatic Audio device.
    Can you send me those files to support@cymaticaudio.com ? (please send me the the song folder with wav and settings file and the playlist file as well.)
    Do you have a same issue in playlist and normal playback as well, when the next song are preloaded?

    #26641
    Michael O'HaraMichael O’Hara
    Participant

    I sent you the video that shows you the exact behavior. The show file is over 6 gig… can’t really email that.
    Did you get the video and watched it yet? Audio showing up in the wrong assigned outputs could be
    very bad news for a lot of performers out there. Contact me asap so I can get you exactly what you need
    to de-bug this issue.

    #26711
    Michael O'HaraMichael O’Hara
    Participant

    Any time line on the Fix for the last update with the issues?

    thank you

    #26712
    Laszlo .Laszlo
    Keymaster

    We are already working on the next firmware release.
    Sorry but at the moment I cannot tell you the exact time for the release.

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