New firmware issue

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  • 8th December 2015 at 14:41 #26634
    marcomarco
    Participant

    Hi! With the new firmware all the issues about audio playback (when there are midi associated with all songs) and gapless between songs are solved! But there is a new one issue…and is terrible for a live gigging situation!
    When a song is playng at a certain point the utrack send the midi signal (in my case are program changes) probably when the next song of the playlist is preloaded! I have midi associated with all songs and they send only program changes at the biginning of every song (just after a measure the song starts)!
    When i load a song it gives the program change even if i haven’t start playing it so i think that this is what happend, When a song is preloaded it gives the program change while the previous song is still playing!
    Whit this issue the uTrack is still anusable in a live contest (whith midi….)

    9th December 2015 at 19:15 #26638
    Laszlo .Laszlo
    Keymaster

    Hi I tried to reproduce this issue with no success.
    Can you please send me one email to support@cymaticaudio.com with detailes descreption (sample rate, channel count, midi or wav longer, playback mode etc) and if it is possible please include the songs as well.
    We will handle this issue with high priority.

    23rd December 2015 at 20:46 #26686
    marcomarco
    Participant

    I have send you some songs that gives me that error! The problem is that sometime they give the program change (midi signal) before the previous song ends to be played and sometime no…the same songs!!! So I can’t understand which songs give the problems, when and why!!!
    At the moment I can’t use the midi function in a live situation becouse I can’t know if the issue will happend or not!

    27th December 2015 at 21:21 #26692
    Laszlo .Laszlo
    Keymaster

    Hi giusfredi,

    Yes we also discovered this issue with the midi songs with controller data.
    We planning to release new firmware release very soon, this should solve this issue.

    We apologize for any inconvenience this problem may cause you. We’re doing everything we can to solve it as quickly as possible

    15th January 2016 at 23:06 #26734
    marcomarco
    Participant

    Can’t wait to try this new update hoping it will solve all the issues!

    9th February 2016 at 19:06 #26804
    marcomarco
    Participant

    Hi! Any news about the new firmware?

    9th February 2016 at 19:10 #26805
    Laszlo .Laszlo
    Keymaster

    Hi giusfredi,

    The new firmware (3124 (Feb, 2016)) already up since Friday.
    Please find the firmware here: https://cymaticaudio.com/support/downloads

    8th March 2016 at 12:50 #26868
    marcomarco
    Participant

    Hi Laszlo,
    updated to the new firmware. Most of the issues is fixed but there are still (sometimes…random) the same problem when I play tracks from a playlist.
    When I play tracks from a playlist the uTrack send the midi program change of the next song preloaded in the middle of the previous….that happend randomly…not all the time and not Always with the same songs.
    I mean that with the same song playing (from a playlist) sometimes i get the error and sometimes not!?!
    It seems that when you play songs from the folder everything is fine but when you play from a playlist sometimes something goes wrong…

    8th March 2016 at 14:33 #26870
    Laszlo .Laszlo
    Keymaster

    Hi giusfredi,

    Sorry to hear that problem.
    It would be really helpful if you able to share with us your content where you experienced the problems. I understand not reproducable all the time, but probably it makes some good start point to us for investigating the issue.
    Please send the files to this email address: support@cymaticaudio.com

    Thanks

    8th March 2016 at 15:59 #26873
    marcomarco
    Participant

    I will give you all you need…but the files are very large (every song is 24 track 44.1/24bit and in the playlist there are about 35 songs)…
    How can I give you such a big amount of files?

    8th March 2016 at 16:42 #26874
    Laszlo .Laszlo
    Keymaster

    I sent you an invitation message to our Corporate dropbox folder.
    Please upload the files to this folder.

    Thank you in advance for your cooperation.

    8th March 2016 at 19:49 #26879
    marcomarco
    Participant

    I’m uploading all the multitracks file and the playlist in the hard disck cottected to the utrack. I will take a long time to upload….

    8th March 2016 at 23:00 #26880
    marcomarco
    Participant

    Can’t do the upload! Too much files and too big….How I can help you?

    9th March 2016 at 11:47 #26882
    Laszlo .Laszlo
    Keymaster

    Hello,

    Many thanks for your messages.
    I sent you the instructions in email.

    18th March 2016 at 23:47 #26942
    marcomarco
    Participant

    Hi Laszlo, finally I have finisced to upload all the files in the multitrack folder (included playlist…”Pisolo” is the name) of my hard disk.
    I hope you will find the issue and fix it!
    As I told you in the previous messages when I play the songs from the playlist sometimes in the middle of the song (or about the end of it) the utrack send the program change of the next song in the playlist!
    This is a big issue for me becouse I use program chenge for mixer cues (ch 1) and roland TD30 Patches (ch 2) and you can imagine how this is a problem during a live show!
    In the future I would use midi to control light shows (a lights sequence for each song) and to change guitars FX Patches but this issue should be fixed before…
    Many thanks
    Marco
    PS I send you an e-mail with all the dropbox link

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