New firmware issue

Home Page › Forums › Cymatic Audio Forum › uTrack 24 › New firmware issue

Viewing 28 posts - 1 through 28 (of 28 total)
  • Author
    Posts
  • 8th December 2015 at 14:41 #26634
    marco
    Participant

    Hi! With the new firmware all the issues about audio playback (when there are midi associated with all songs) and gapless between songs are solved! But there is a new one issue…and is terrible for a live gigging situation!
    When a song is playng at a certain point the utrack send the midi signal (in my case are program changes) probably when the next song of the playlist is preloaded! I have midi associated with all songs and they send only program changes at the biginning of every song (just after a measure the song starts)!
    When i load a song it gives the program change even if i haven’t start playing it so i think that this is what happend, When a song is preloaded it gives the program change while the previous song is still playing!
    Whit this issue the uTrack is still anusable in a live contest (whith midi….)

    9th December 2015 at 19:15 #26638
    Laszlo
    Keymaster

    Hi I tried to reproduce this issue with no success.
    Can you please send me one email to support@cymaticaudio.com with detailes descreption (sample rate, channel count, midi or wav longer, playback mode etc) and if it is possible please include the songs as well.
    We will handle this issue with high priority.

    23rd December 2015 at 20:46 #26686
    marco
    Participant

    I have send you some songs that gives me that error! The problem is that sometime they give the program change (midi signal) before the previous song ends to be played and sometime no…the same songs!!! So I can’t understand which songs give the problems, when and why!!!
    At the moment I can’t use the midi function in a live situation becouse I can’t know if the issue will happend or not!

    27th December 2015 at 21:21 #26692
    Laszlo
    Keymaster

    Hi giusfredi,

    Yes we also discovered this issue with the midi songs with controller data.
    We planning to release new firmware release very soon, this should solve this issue.

    We apologize for any inconvenience this problem may cause you. We’re doing everything we can to solve it as quickly as possible

    15th January 2016 at 23:06 #26734
    marco
    Participant

    Can’t wait to try this new update hoping it will solve all the issues!

    9th February 2016 at 19:06 #26804
    marco
    Participant

    Hi! Any news about the new firmware?

    9th February 2016 at 19:10 #26805
    Laszlo
    Keymaster

    Hi giusfredi,

    The new firmware (3124 (Feb, 2016)) already up since Friday.
    Please find the firmware here: https://cymaticaudio.com/support/downloads

    8th March 2016 at 12:50 #26868
    marco
    Participant

    Hi Laszlo,
    updated to the new firmware. Most of the issues is fixed but there are still (sometimes…random) the same problem when I play tracks from a playlist.
    When I play tracks from a playlist the uTrack send the midi program change of the next song preloaded in the middle of the previous….that happend randomly…not all the time and not Always with the same songs.
    I mean that with the same song playing (from a playlist) sometimes i get the error and sometimes not!?!
    It seems that when you play songs from the folder everything is fine but when you play from a playlist sometimes something goes wrong…

    8th March 2016 at 14:33 #26870
    Laszlo
    Keymaster

    Hi giusfredi,

    Sorry to hear that problem.
    It would be really helpful if you able to share with us your content where you experienced the problems. I understand not reproducable all the time, but probably it makes some good start point to us for investigating the issue.
    Please send the files to this email address: support@cymaticaudio.com

    Thanks

    8th March 2016 at 15:59 #26873
    marco
    Participant

    I will give you all you need…but the files are very large (every song is 24 track 44.1/24bit and in the playlist there are about 35 songs)…
    How can I give you such a big amount of files?

    8th March 2016 at 16:42 #26874
    Laszlo
    Keymaster

    I sent you an invitation message to our Corporate dropbox folder.
    Please upload the files to this folder.

    Thank you in advance for your cooperation.

    8th March 2016 at 19:49 #26879
    marco
    Participant

    I’m uploading all the multitracks file and the playlist in the hard disck cottected to the utrack. I will take a long time to upload….

    8th March 2016 at 23:00 #26880
    marco
    Participant

    Can’t do the upload! Too much files and too big….How I can help you?

    9th March 2016 at 11:47 #26882
    Laszlo
    Keymaster

    Hello,

    Many thanks for your messages.
    I sent you the instructions in email.

    18th March 2016 at 23:47 #26942
    marco
    Participant

    Hi Laszlo, finally I have finisced to upload all the files in the multitrack folder (included playlist…”Pisolo” is the name) of my hard disk.
    I hope you will find the issue and fix it!
    As I told you in the previous messages when I play the songs from the playlist sometimes in the middle of the song (or about the end of it) the utrack send the program change of the next song in the playlist!
    This is a big issue for me becouse I use program chenge for mixer cues (ch 1) and roland TD30 Patches (ch 2) and you can imagine how this is a problem during a live show!
    In the future I would use midi to control light shows (a lights sequence for each song) and to change guitars FX Patches but this issue should be fixed before…
    Many thanks
    Marco
    PS I send you an e-mail with all the dropbox link

    15th June 2016 at 17:32 #27136
    Chetan
    Participant

    Hi Marco,

    There is a new firmware version 3474 available for download. Could you update your device and check if your Midi problems are solved.

    15th June 2016 at 22:16 #27139
    marco
    Participant

    HI!
    I have tested a lot the firmware 3336 Laszlo gave me and all the issues seems to be solved!
    I have a gig this friday so I DON’T WANT to do anything before that! 🙂
    Next week I will do the update so I can check…

    20th June 2016 at 21:06 #27156
    marco
    Participant

    HI! Can’t update my uTrack with usb connection or usb drive….I have the 3336 firmware version!

    20th June 2016 at 23:27 #27158
    Ruud van Steenis
    Participant

    Same problem here!

    21st June 2016 at 09:59 #27159
    Laszlo
    Keymaster

    Hi giusfredi, RuudNL,

    Please copy the bcd file to your USB HDD, this should solve the issue. Probably the Flash drive drive is too slow?

    If you still not able to update you can use the bcd file with network update method as well. https://cymaticaudio.com/images/downloads/manuals_and_brochures/uTrack24_FirmwareUpdate_EN.pdf

    21st June 2016 at 18:13 #27169
    marco
    Participant

    OK! Updated with the network method (on the pc it says there was an error but on the uTrack it says “update succesful”?)….
    From a first and quick check seems everything to work fine…waiting to do a more in depth test!

    21st June 2016 at 18:38 #27170
    Laszlo
    Keymaster

    If your uTrack24 displayed the update was successfully you are on the safe side 🙂

    22nd June 2016 at 11:16 #27174
    Chetan
    Participant

    Hi,

    Sorry for the inconvenience with the update. We realized that the file name was not matching with what the uTrack24 is expecting.
    It has been changed on the website and should work now.

    Of course you have already updated your device to 3474. If the USB drive has the same firmware(in the root drive) as the device, the update will not be prompted.

    22nd June 2016 at 11:37 #27175
    Ruud van Steenis
    Participant

    So this means the firmware update (from an USB device) was never tested with this firmware release?… :unsure:

    22nd June 2016 at 11:54 #27176
    Chetan
    Participant

    Hi RuudNL,

    The update was tested and verified.

    Unfortunately the filename was changed just before uploading to the website to be consistent with older names. You see the network update does not care about the filename.

    Our mistake…

    22nd June 2016 at 14:28 #27178
    Ruud van Steenis
    Participant

    OK, that explains a lot! Thank you!

    12th July 2016 at 02:23 #27223
    Larry
    Participant

    I have a gig coming up soon and have many MIDI programs that I use from the U24. Could any one please let me know if the new firmware is safe to use now? Any updates on its progress? Right now I’m using the firmware just below the new one and when I use the playlist the mixer settings stay the same from the 1st song all the way through…as it doesn’t change on what we had set for each song. The mixer setting will only change to what we programmed it when we hit the stop button.

    12th July 2016 at 10:11 #27224
    Laszlo
    Keymaster

    Hi lilpyro,

    The current firmware contains the fix for that mixer level problem what you described, and fix for some midi related glitches in playlist mode as well.
    We also added a new function where you can save the mixer parameters to the song on the fly.
    Please find detailed info in the changelog

  • Author
    Posts
Viewing 28 posts - 1 through 28 (of 28 total)
  • You must be logged in to reply to this topic.