party distorted track 1-16

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  • 16th August 2019 at 18:37 #56433
    AndyAndy
    Participant

    Hi there,

    I just installed the x32-card in my x32r-Mixer, formatted an external 120GB-USB-Drive (housed to a USB3-cox) and recorded 2h of a rehearsal.

    After I imported the wavs, the first 16 tracks are corrupted for about 10 minutes (from about minute 15 to 25). Track 17-32 are fine during the complete recording.

    Has anyone had a similar problem?
    What can I do to solve this? Maybe return the card?

    Kind regards
    Andy

    23rd August 2019 at 07:54 #56801
    Laszlo .Laszlo
    Keymaster

    Hello Andy,

    Please make sure to update your card to the recent firmware release, we have fixed this issue already.¨
    https://cymaticaudio.com/images/downloads/manuals_and_brochures/Cymatic_uTrack-X32_FirmwareUpdateGuide.pdf
    Firmware

    23rd August 2019 at 08:30 #56813
    AndyAndy
    Participant

    Hi Laszio,

    thanks for your reply. The update solved the problem 🙂

    Kind regards
    Andy

    9th September 2019 at 14:33 #59191
    AndyAndy
    Participant

    Me again…

    I did another live recording and the channels 17-32 suffer from noise…

    Can this be a problem of the USB stick used? It’s a 64 GB USB 3.1 stick which was formatted directly before the recording…

    Kind regards
    Andy

    10th September 2019 at 08:21 #59376
    Laszlo .Laszlo
    Keymaster

    Hi Andy,

    The uTrack-X32 does not support USB thumb drives for recording.
    Please use a regular USB HDD for recording purpose, and please also make sure that you format the drive with uTrack-X32 before you start to record on the drive

    10th September 2019 at 08:21 #59386
    Laszlo .Laszlo
    Keymaster

    Hi Andy,

    The uTrack-X32 does not support USB thumb drives for recording.
    Please use a regular USB HDD for recording purpose, and please also make sure that you format the drive with uTrack-X32 before you start to record on the drive

    10th November 2019 at 20:47 #71505
    AndyAndy
    Participant

    Update:

    The Card was exchanged by the distributor, but the problem remains. I read about issues when using the aux inputs and that is exactly what I do for channel 17-22. Could THAT be the problem?

    Regards
    Andy

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