Playback issue after recording.

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  • 28th June 2017 at 15:50 #28572
    PJ
    Participant

    Hi Guys,

    Can you help please? I’ve just done a 10 track recording. I’ve tried to playback the recording and I’m seeing the following message:

    song play error!
    settings file error!

    I have the latest firmware installed. I’m recording direct from mixing desk Analog in. I’m recording direct to a hard drive which I formatted from the u24.

    I also had an issue when I exported songs from my computer through utool with playback from the hard drive with the message:
    Unsupported bit rate! I tried 16 bit first then changed it to 24 bit WAV files to no joy.

    Thanks

    28th June 2017 at 16:37 #28573
    Laszlo
    Keymaster

    Hi,

    If the uTrack display that error message it most likely the settings file is damaged.
    Please do a following:
    Make sure you have uTool 2.0.055 installed on your computer.
    Import your recording(s) from the drive to the computer using uTool.
    Make sure the uTrack24 updated to 3474 firmware release.
    Please re-export the content on freshly formatted drive (with uTrack24) and check the issue again.

    What type brand of this USB drive?

    Where you create a song the source as well the output file can be 16/24 bit; 44.1; 48; 88.2; 96kHz

    ” I’ve just done a 10 track recording. I’ve tried to playback the recording and I’m seeing the following message:”
    Could you please try with other HDD? Do you have a same issue? How long is that USB cable? please use the shortest as possible.

    28th June 2017 at 17:16 #28575
    PJ
    Participant

    Hi Laszlo,

    All working fine now after updating utool and repeating the process.

    Thank you.

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