Signal from Mixer Send into uTrack24 Too Hot for Recording but Normal for Mixer

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  • 16th April 2018 at 20:38 #29650
    philippe hatstadt
    Participant

    I am using the Insert with a modded DB25-TRS snake to tap signal from my Tascam DM4800 mixer. This results in using a Direct Out (before EQ and Fader, but post mixer preamp) that is unbalanced.
    I currently have the microphone preamp on the Tascam set a a level that never gets hotter than -15dB on the mixer then into Logic.
    However, the signal going into the uTrack24 is considerably hotter, easily peaking at or above 0dB, and creating unfixable distortion. I can’t really lower the gain on my mixer by as much as -20dB as my FOH levels may not be sufficient.
    Is this a known “feature” of the uTrack24, and is there a way to trim the input levels by at last -10 or -20dB via Settings of the uTrack24? I looked but could not find anything.

    17th April 2018 at 11:12 #29658
    Laszlo
    Keymaster

    Hi,

    Unfortunately there’s no input attenuator option on the uTrack24. It can handle +20dBu input signal.
    Do you know the output level of this insert connector on your device?
    What do you mean about modded DB25-TRS?

    17th April 2018 at 14:29 #29659
    philippe hatstadt
    Participant

    I will be using various mixers depending on the venue where my band plays live gigs.
    By m odder, I mean “modified”. I bought a balanced DB25 to TRS snake and then proceeded to connect the tip and ring of all 8 TRS connectors so that the snake would work on any mixer’s insert point, as many mixers do not have direct outs.
    I responded to your tech support email, but it seems that the uTrack24 may not work at all with unbalanced signal as you responded, in which case it is of no use to me and I will return it. I don’t doubt you but alas, before I return it, I will be testing my snake tonight to see if this is the case.

    19th April 2018 at 14:22 #29670
    Laszlo
    Keymaster

    Hi,

    I do not say that. I said the inputs designed to handle balanced connections max +20dBu input levels.
    You can still use the device to connect unbalanced signal but this needs a modified cable.
    To have a proper connection please take a look at the pinout of the DB25 connector:

    To make the connection to unbalanced you can use that kind of connection (on the drawing you’ll see the XLR connector, you need to use that pinout on the DB25 connector)

    or

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