Home Page › Forums › Cymatic Audio Forum › uTrack 24 › Song Play Error- Settings File Error
- This topic has 9 replies, 4 voices, and was last updated 5 years, 5 months ago by
ROBERT SINGLETON.
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- 11th May 2017 at 21:38 #28353
Lorenzo Bertelloni
ParticipantDear Cymatic Audio,
today I’ve received my bran new unit, and I’ve upgraded the firmware to the latest version.
When I plug-in one of two identical usb drives (corsair 32gb) I’ve got the error message I’ve descrived in the subject.
For now everything goes smoothly but I’m a bit worried because I’m planning to use it for playback purposes in a big tour in the next months / TV shows.I’ve alredy tried formatting both the drives.
Thanks in advance
Lorenzo Bertelloni
12th May 2017 at 18:07 #28365Chetan
ParticipantHi Lorenzo,
I assume you are using the device for playback.
After formatting the drive, please re-export the content using uTool. Make sure that you are using the latest version of uTool. Please let us know if the problem still exists.
12th May 2017 at 18:20 #28367ParticipantHi,
I’ve already done it and nothing changes..
Thanks
12th May 2017 at 18:33 #28368ParticipantHi Lorenzo,
1. What is the version of uTrack24 you are using?
2. What is the version of uTool you are using?
3. Do you have the error when you press the Play button or when pre-loading the song.We might have to look at your content to understand where the problem is occuring. Could you upload the song somewhere and send us the link at support@cymaticaudio.com
If you do not have the space, just send a mail and we will send you a link where to upload the content.Thanks.
12th May 2017 at 23:04 #28369Participant[quote=”digichetan” post=2749]Hi Lorenzo,
1. What is the version of uTrack24 you are using?
[/quote]
34742. What is the version of uTool you are using?
2.0.055
3. Do you have the error when you press the Play button or when pre-loading the song.
I have the error when I plug-in the USB pendrive, then the playback goes smoothly, but I’m worried about the error message because I’m gonna use the unit in important venues.
We might have to look at your content to understand where the problem is occuring. Could you upload the song somewhere and send us the link at support@cymaticaudio.com
If you do not have the space, just send a mail and we will send you a link where to upload the content.Thanks.
Uploading now
Thanks
15th May 2017 at 10:04 #28378Laszlo
KeymasterHi Lorenzo,
I assume you have this error message on the screen because you exported the song(s) to subfolder. By default the uTrack try to load the songs from the root folder if you have no songs there you can see this error message. This only happens if you have pre-loading enabled (pre recording disabled) and the exported songs located in subfolder.
Actually you will not see this message if you browse the folder where you exported your songs the preloading should succeed.
We will correct this “issue” with the coming firmware release15th May 2017 at 18:19 #28392ParticipantExcellent.. thank you.
18th April 2018 at 03:27 #29663ROBERT SINGLETON
ParticipantI am having the same error messages and have the most up-to-date software firmware Etc. I only loaded 1 setlist onto my Porsche external USB hard drive that was formatted at FAT32 with the utrack24. Please help
19th April 2018 at 14:29 #29671KeymasterPlease check the song in uTool try to rename it and make sure there’s no empty period (space) after the song name.
We will going to fix this issue in the coming uTool release.
Once you have renamed the song(s)/playlist(s) you need to format the drive and export the content on the drive23rd April 2018 at 11:17 #29689ParticipantThank you. Plays now after reformat.
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