Song Play Error- Settings File Error

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  • #28353
    Lorenzo BertelloniLorenzo Bertelloni
    Participant

    Dear Cymatic Audio,
    today I’ve received my bran new unit, and I’ve upgraded the firmware to the latest version.
    When I plug-in one of two identical usb drives (corsair 32gb) I’ve got the error message I’ve descrived in the subject.
    For now everything goes smoothly but I’m a bit worried because I’m planning to use it for playback purposes in a big tour in the next months / TV shows.

    I’ve alredy tried formatting both the drives.

    Thanks in advance

    Lorenzo Bertelloni

    #28365
    ChetanChetan
    Participant

    Hi Lorenzo,

    I assume you are using the device for playback.

    After formatting the drive, please re-export the content using uTool. Make sure that you are using the latest version of uTool. Please let us know if the problem still exists.

    #28367
    Lorenzo BertelloniLorenzo Bertelloni
    Participant

    Hi,

    I’ve already done it and nothing changes..

    Thanks

    #28368
    ChetanChetan
    Participant

    Hi Lorenzo,

    1. What is the version of uTrack24 you are using?
    2. What is the version of uTool you are using?
    3. Do you have the error when you press the Play button or when pre-loading the song.

    We might have to look at your content to understand where the problem is occuring. Could you upload the song somewhere and send us the link at support@cymaticaudio.com
    If you do not have the space, just send a mail and we will send you a link where to upload the content.

    Thanks.

    #28369
    Lorenzo BertelloniLorenzo Bertelloni
    Participant

    [quote=”digichetan” post=2749]Hi Lorenzo,

    1. What is the version of uTrack24 you are using?
    [/quote]
    3474

    2. What is the version of uTool you are using?

    2.0.055

    3. Do you have the error when you press the Play button or when pre-loading the song.

    I have the error when I plug-in the USB pendrive, then the playback goes smoothly, but I’m worried about the error message because I’m gonna use the unit in important venues.

    We might have to look at your content to understand where the problem is occuring. Could you upload the song somewhere and send us the link at support@cymaticaudio.com
    If you do not have the space, just send a mail and we will send you a link where to upload the content.

    Thanks.

    Uploading now

    Thanks

    #28378
    Laszlo .Laszlo
    Keymaster

    Hi Lorenzo,

    I assume you have this error message on the screen because you exported the song(s) to subfolder. By default the uTrack try to load the songs from the root folder if you have no songs there you can see this error message. This only happens if you have pre-loading enabled (pre recording disabled) and the exported songs located in subfolder.
    Actually you will not see this message if you browse the folder where you exported your songs the preloading should succeed.
    We will correct this “issue” with the coming firmware release

    #28392
    Lorenzo BertelloniLorenzo Bertelloni
    Participant

    Excellent.. thank you.

    #29663
    ROBERT SINGLETONROBERT SINGLETON
    Participant

    I am having the same error messages and have the most up-to-date software firmware Etc. I only loaded 1 setlist onto my Porsche external USB hard drive that was formatted at FAT32 with the utrack24. Please help

    #29671
    Laszlo .Laszlo
    Keymaster

    Please check the song in uTool try to rename it and make sure there’s no empty period (space) after the song name.
    We will going to fix this issue in the coming uTool release.
    Once you have renamed the song(s)/playlist(s) you need to format the drive and export the content on the drive

    #29689
    ROBERT SINGLETONROBERT SINGLETON
    Participant

    Thank you. Plays now after reformat.

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