Unable to import audio – keeps crashing

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  • #27700
    Mike ToddMike Todd
    Participant

    I have made three recordings with uTrack24 at a school production.

    Recording 1 (a rehearsal) – uTool2 imported all 19 WAV files no problem.

    Recording 2 (first night) – uTool2 showed a duration of 2h15m, and only imported that much, yet there were 13 WAV files on the drive – it missed about 45 minutes.

    Recording 3 (last night) – uTool2 showed everything correct, but crashed (at a random time) every time I tried to import.

    Also, import was happening at around 3-4MB/s … VERY slow.

    So, uninstalled uTool2 and installed uTool1 … recording 1 imported fine, recording 3 imported fine – recording 2 had the same problem.

    And uTool1 was importing at around 80-90MB/s

    System is a high-spec Windows 7 Pro machine, with Seagate external drive on USB3.

    #27706
    Laszlo .Laszlo
    Keymaster

    Hi,

    Sorry to hear that problem. We already working on to release the new version which should fix those problems.
    Please try to copy the Recording 3 to your local drive then try to import the recording from that folder.

    Sorry for the inconveniences

    #27799
    AlexanderAlexander
    Participant

    Hallo.
    This also my first time to make multitrack-recording with my X32 Rack an my new uTrack-X32 card. Now I have the same problems with import the
    audio-files by the uTools programm. uTools is crashing very often. And my testfiles length are only 4 minutes. :woohoo:

    Greetings AlexL

    #27803
    Laszlo .Laszlo
    Keymaster

    This happens on OSX or Windows? Importing from USB drive or from the local drive?

    #27807
    AlexanderAlexander
    Participant

    It happens on Win7 , imported from extern USB HDD 2,5″ Western Digital 500Gb

    Greetings AlexL

    #27808
    Laszlo .Laszlo
    Keymaster

    Hi AlexL,

    Thank you for your feedback.
    Could you please try to copy the recordings to your PC internal drive then try to import them from there?

    #27810
    AlexanderAlexander
    Participant

    HI Laszlo,
    I’ll check it out
    This time I making another recording test. Afrer 9 minutes I see 21 Dropouts and it will be more and more. … 12 minutes 32 Dropouts..

    #27811
    Laszlo .Laszlo
    Keymaster

    Hi AlexL,

    I really would like to help you but I need more details.
    What drive? (brand and type) this is this Western Digital 500Gb?
    USB powered or external powered?
    Do you using any USB extension cable?
    Does the drive formatted with uTrack?
    How many takes on the drive?
    Do you have isolated the environment resonance by putting some soft material below the drive? I mean If there’s a loud music especially low frequencies that can be transferred to the drive, then the internal protection mechanism put the heads to parking position to protect the drive, this can cause that kind of dropouts what you described. I found the WD drives are really sensitive for the resonances.
    Could you please make a test recording in a quiet environment to make sure not the resonance cause that problem?
    As you had problem with importing as well could you please try to record to another drive and import the data from that drive?
    (make sure the drive formatted with uTrack before you starting to record to the drive)

    #27812
    AlexanderAlexander
    Participant

    Hi Laszlo

    NOW I DID MY LESSONS 🙂 🙂

    I really would like to help you but I need more details. THANK YOU: HERE WE GO

    What drive? (brand and type) this is this Western Digital 500Gb? WH5000BPVT, USB 3:0

    USB powered or external powered? USB-POWERED

    Do you using any USB extension cable? NO

    Does the drive formatted with uTrack? NO IT WASN´T; BUT NOW IT IS 😛

    How many takes on the drive? THERE WHERE 7 TAKES ON THE DRIVE

    Do you have isolated the environment resonance by putting some soft material below the drive? I mean If there’s a loud music especially low frequencies that can be transferred to the drive, then the internal protection mechanism put the heads to parking position to protect the drive, this can cause that kind of dropouts what you described. I found the WD drives are really sensitive for the resonances.
    THERE WAS NO RESONANCE, BECAUSE I DID THE RECORDING ONLY FOR TEST AT HOME. I STARTED THE RECORD WITHOUT ANY SIGNAL, ONLY ONE MICROPHONE THAT I PLUGGED IN THREE DIFFRENT CHANNEL TO CHECK OUT THE SIGNAL IN TH DAW. BTW, MY CUSTOMER RECOMMEND THE WESTERN DIGITAL HDD TO ME

    Could you please make a test recording in a quiet environment to make sure not the resonance cause that problem? I DID IT.

    As you had problem with importing as well could you please try to record to another drive and import the data from that drive?
    (make sure the drive formatted with uTrack before you starting to record to the drive) OK: NOW, AFTER FORMATING WITH uTRACK THE RESULTS ARE GETTING
    BETTER, THERE WHERE NO DROPOUTS ANY LONGER, BUT WHEN I IMPORT TAKE 1 AND THE TAKE 2 THE SOFTWARE IS CRASHING: I STARTED THE COMPUTER AGAIN AND CONTINUE THE IMPORT OF TAKE 2. BOTH TAKES WHERE ABOUT 65 MINUTES .

    ON SATURDAY I´LL MAKE A RECORDING WITH MY BAND ON A CONCERT. 3 SETS, EACH 65MINUTES. ON SUNDAY WE´LL SEE THE RESULTS 🙂

    THANK YOU:
    Alex

    #27815
    Laszlo .Laszlo
    Keymaster

    Thank you for your feedback.

    I would like to split your error description to two part.

    1. Recording dropouts –> Can we say that problem solved by formatting the drive?
    Necessary to format the drive with uTrack-X32 because during formatting we are using 64k allocation unit size on the drive (compared to the standard 4k) which provide better performance for audio recording.

    2. uTool crashing –> At the moment I can offer you two workaround until we release the new version where that problem are solved.
    — Copy the recording to the local drive then import the recordings from this folder
    If that does not solve the problem:
    — Temporary use the uTool v1.1.47(stable) instead of the uTool v2.0.34(beta)

    I hope this helps

    #27818
    AlexanderAlexander
    Participant

    Hallo Laszlo,

    Thank you. I will check all your tipps and report the results at the weekend.

    One more question. Is it possible to us a SSD? Is there enough USB power for the SSD without using an additional power supply?

    #27819
    Laszlo .Laszlo
    Keymaster

    Yes it is possible.
    Especially the SSD drives needs less power compared to USB HDD’s.
    But please do not forget to format the drive with uTrack before you starting to record on it. 😉

    #27839
    AlexanderAlexander
    Participant

    Now I Made Recording Last Weekend.
    Everything is OK.
    I downloaded also the utool v1.1.47. It’s really better than the new beta-version..

    So everything is allright. Thanks to Laszlo.

    AlexL.

    #28067
    Alan NivenAlan
    Participant

    uTool crashing here too. I’m running Window 7 and importing from a Lexar 128GB CF card.

    #28068
    Alan NivenAlan
    Participant

    After upgrading from uTool v2.0.34 to uTool v2.0.54 (Feb, 2017) I did not have a crash problem. But why is this fractional update twice the size as a download package?

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