uRemote will not show the uTrack-x32

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  • 17th April 2017 at 22:21 #28224
    Martin Grabinger
    Participant

    After installing the new uRemote software V1.2.038 on two of my computers 32 bit, win 10 both) the interface only shows a black window.
    Please look at my screenshots:

    UTRACK-X32 (3865)
    UREMOTE V1.2.038

    Martin from Germany

    Attachments:
    18th April 2017 at 10:49 #28229
    Laszlo
    Keymaster

    Hi Martin,

    Can you tell me please your graphic card(s) type and your graphic driver version?

    19th April 2017 at 04:33 #28239
    Martin Grabinger
    Participant

    The one in the PC is: Intel(R) G41 Express Chipset (Microsoft Corporation – WDDM 1.1)
    Driver: 8.15.10.2702

    The one in the SAMSUNG Netbook NC10 is:
    Mobile Intel(R) 945 Express Chipset Family (Microsoft Corporation – WDDM 1.0)
    Driver: Intel Corporation, 8.15.10.2697

    19th April 2017 at 11:34 #28241
    Laszlo
    Keymaster

    Thank you for your feedback.

    Those chipsets seems to be old. Which OS running on your PC’s?
    Do you have DirectX installed on your PC’s?
    Your OS and Graphic drivers are up to date?
    Could you please check that OpenGL is running?
    here is the procedure:
    https://support.esri.com/technical-article/000011375

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