USB and Recording Issues with X32

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  • #28095
    Stuart HowittStuart Howitt
    Participant

    Just got my card today but having some issues.

    Can connect via the Remote IOS app ok, can’t connect via USB on either OSX or Win 10

    All recordings are empty, just get 32 silent tracks.

    Card does not show up in the X32 card menu, but not sure if it is supposed to or not as there in no mention of this in the manual.

    #28103
    ChetanChetan
    Participant

    Hi Corper,

    To connect via USB on windows you need to install the driver available in the downloads section. OSX does not need a driver (strange that it did not work)
    Please check the X32 manual to see how to route the signals correctly into the card.
    The card should show up on the X32 card menu, similar to X-UF card. Although none of the features on the Menu will work. It is only an indication that the uTrack card is inside the X32.

    #28104
    Stuart HowittStuart Howitt
    Participant

    Windows drivers are installed but does not connect to either win10 or Mac OSX, have tried different port and cables but it just doesn’t connect.

    I can’t route to the card as the only options are for the previously installed stock USB card.

    Card does not show up in the menu.

    #28105
    CymadminCymadmin
    Participant

    hi Corper,

    please contact us directly via https://cymaticaudio.com/support/tech-support so we can work out directly the details of your issue

    thx!

    #28106
    Stuart HowittStuart Howitt
    Participant

    I have but had no reply yet

    #28107
    Stuart HowittStuart Howitt
    Participant

    Started from scratch.

    reseated the card, still does not show in menu

    reinstalled OSX software – still does not detect in uremote.

    Reinstalled win10 software and drivers – card shows up in USB control panel but not detected in Uremote

    IOS Uremote detects the card

    recordings still silent.

Viewing 6 posts - 1 through 6 (of 6 total)
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