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USB driver installation failed

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Viewing 8 posts - 1 through 8 (of 8 total)
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  • 16th July 2018 at 20:42 #40249
    Uwe Fischer
    Participant

    Hi together

    My problem is when installing the last USB driver following error message appears:

    ‘EnumerateConnectedDevices: DITDI_EnumerateDevNodesParseInf failed with error 3’

    and after this message appers

    ‘Please connect the device you wish to install and turn it on’.

    But actually the device is connected, the power is switched on and no harddisc is connected at uTrack-X32.

    Does anyone have an idea for me please?

    Regards
    Uwe

    17th July 2018 at 10:30 #40261
    Laszlo
    Keymaster

    Hi Uwe,

    What is your OS version?
    Could you please try with another USB cable (maybe short one) and by using another USB port on your computer?
    Please make sure the uTrack-X32 not connected, reboot your computer, start the driver installer and connect the device once the driver installer ask you to connect.

    18th July 2018 at 20:10 #40321
    Uwe Fischer
    Participant

    Hi Laszlo,

    thank you for your answers. The OS verion is Windows 10 Home.
    I already tried different USB cables and also the installation while set power off. But without success.
    I now decided to do a new Windows installation. This is also to cleanup the old upgraded Windows 7 installation. I hope then some system functions will have a better performance as well.
    After this I will give feedback again.

    Regards
    Uwe

    19th July 2018 at 08:29 #40327
    Laszlo
    Keymaster

    Thank you.

    I am looking forward to your feedback.

    21st July 2018 at 17:51 #40448
    Uwe Fischer
    Participant

    After installing new now all works fine. Seems there was a problem with my Windows upgrade installation.

    Regards
    Uwe

    23rd July 2018 at 08:19 #40459
    Laszlo
    Keymaster

    Thank you for your feedback.

    1st August 2018 at 08:36 #40652
    Damjan Loknar
    Participant

    Hi, wil uTrack-x32 work with USB 3.1 disc? I tryed but failed.

    Thank you

    6th August 2018 at 13:15 #40824
    Laszlo
    Keymaster

    Hi,

    The uTrack24/uTrack-X32 does support USB 2.0 or higher USB storage devices.
    The drive must be formatted with the device.

    Please tell me the drive brand and type as well a proper error description about the issue.

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