Just bought a uTrack24 and connected it to my MacBook Pro 10.14.6 Mojave. First the uTrack restart itself a couple of times. Then nothing happens, not able to see it as a sound card or use the upgrade firmware software. No device found. Not able to see it in utool either (Not sure if it should be visible there anyway though)
I don’t have and usb drives connected to the unit only using the usb cable connected in the rear.
I have installed the utrack24 in my gig rack and won’t be able to test it right now, maybe next week. However, I remember the screen went on and off 3-4 times and then it said “Disconnected” but I will have to double check it.
I just purchased the uTrack 24 a couple of days ago. The uTrack recognised my external hard drive first time I used it and was able to upload a multitrack sonf for playback.
As soon as I unplugged it and plugged it back in, it will no longer recognise that external hard drive or others. When I plug in the hard drive, it says ‘mounting drive’ and loads to about 50% on the screen before it goes blank. Then, the screen, buttons and volume gauge all begin to flash (screens and buttons white flashing, volume gauge red flashing light).
However, when I plug in my Mac, it is able to recognise it and works ok.
In addition, I downloaded the latest version of uTool and it continually crashes every time I deleted the multi track file from the drive and re-added (to ensure it wasn’t a case of the file being corrupted.
This is really frustrating and I need this for a show next week. Can someone help????