uToll2 crashes

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Viewing 15 posts - 1 through 15 (of 16 total)
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  • #28141
    Paolo TorquatiPaolo Torquati
    Participant

    Hi.
    I just installed the new version of uTool and keeps crashing….. Any reports on similar problem?

    #28142
    Philippe CailleauPhilippe Cailleau
    Participant

    Hi,
    Can you tell me when it is crashing? Are you able to launch the application?
    A crash report feature has been added in uTool, it is preparing an email with the report file attached during a launch following a crash. Then you just have to send it to give us useful information to fix the problem.
    If uTool is crashing when you launch it, please delete the file “uTool2CrashReport.txt” that should be located in Documents and SettingsusernameApplication DataCymatic Audio uTool2CrashLog (on Windows) or ~/Library/Cymatic Audio uTool2/CrashLog (on Mac). Then check your email setting, the crash could be caused when uTool is trying to setup the email.
    Best regards,
    /Phil

    #28143
    Paolo TorquatiPaolo Torquati
    Participant

    Hey Phil.
    It just shuts down and there’s no crash report window or anything. The two or three times it happened, I think I was in the mixing window. I’ll check for crash file later today.

    #28450
    Paolo TorquatiPaolo Torquati
    Participant

    all I can find is the report that comes after the crash. See attached file

    Attachments:
    #28451
    Laszlo .Laszlo
    Keymaster

    Hi,

    According to the crash report you are running the version: 2.0.034
    Could you please install the current version 2.0.055?

    #28452
    Paolo TorquatiPaolo Torquati
    Participant

    Sure 😉

    #28661
    Paolo TorquatiPaolo Torquati
    Participant

    Hi.
    I still have crash issues. It happens when I export files to my usb stick.
    Attached is the latest coach report

    Attachments:
    #28687
    Paolo TorquatiPaolo Torquati
    Participant

    Somebody????

    #28689
    Laszlo .Laszlo
    Keymaster

    From the crash log we cannot see exactly what happened.
    Could you please provide us some details, how to reproduce this crash?

    #28691
    Paolo TorquatiPaolo Torquati
    Participant

    it occurs when I’m about to export tracks or playlists to the usb stick. The second I hit the “export” button, the program shuts down.
    I’ve re-installed the software several times but with the same outcome.

    #28701
    Laszlo .Laszlo
    Keymaster

    Hi,

    We are going to fix this issue with the coming version. In the meantime please export the content to your local drive and copy the content to your USB drive using file browser on your computer.

    Attachments:
    #28729
    Paolo TorquatiPaolo Torquati
    Participant

    Ok, thanx

    #28730
    Paolo TorquatiPaolo Torquati
    Participant

    It also crashes when doing as you described. I’ll try exporting directly to the machine.

    #28741
    Laszlo .Laszlo
    Keymaster

    Hi,

    Thank you for your feedback.
    Please download the demo material from here: https://cymaticaudio.com/demo/
    Copy the related content to your USB drive, use the import function in uTool to import the content to your computer.
    Once done, please export the content to your USB drive.
    Maybe some content on your computer causes this crash, maybe the track or song name or the midi file etc.
    If you have no crash with the demo content we can step further.

    #28914
    Paolo TorquatiPaolo Torquati
    Participant

    Hey Laszlo.
    I found out that it was certain playlists that created the crash. I just updated to the latest version so we’ll see if it still occurs.
    Regards

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