uToll2 crashes - Cymatic Audio

This topic has 15 replies, 3 voices, and was last updated 6 years ago by Laszlo.

Viewing 16 posts - 1 through 16 (of 16 total)

Author
Posts
17th March 2017 at 00:00 #28141
Paolo Torquati
Participant
Hi.
I just installed the new version of uTool and keeps crashing….. Any reports on similar problem?
17th March 2017 at 01:24 #28142
Philippe Cailleau
Participant
Hi,
Can you tell me when it is crashing? Are you able to launch the application?
A crash report feature has been added in uTool, it is preparing an email with the report file attached during a launch following a crash. Then you just have to send it to give us useful information to fix the problem.
If uTool is crashing when you launch it, please delete the file “uTool2CrashReport.txt” that should be located in Documents and SettingsusernameApplication DataCymatic Audio uTool2CrashLog (on Windows) or ~/Library/Cymatic Audio uTool2/CrashLog (on Mac). Then check your email setting, the crash could be caused when uTool is trying to setup the email.
Best regards,
/Phil
17th March 2017 at 12:54 #28143
Paolo Torquati
Participant
Hey Phil.
It just shuts down and there’s no crash report window or anything. The two or three times it happened, I think I was in the mixing window. I’ll check for crash file later today.
2nd June 2017 at 00:27 #28450
Paolo Torquati
Participant
all I can find is the report that comes after the crash. See attached file
Attachments:
- Utool2crashreport.txt
2nd June 2017 at 09:03 #28451
Laszlo
Keymaster
Hi,
According to the crash report you are running the version: 2.0.034
Could you please install the current version 2.0.055?
2nd June 2017 at 09:21 #28452
Paolo Torquati
Participant
Sure 😉
27th July 2017 at 16:38 #28661
Paolo Torquati
Participant
Hi.
I still have crash issues. It happens when I export files to my usb stick.
Attached is the latest coach report
Attachments:
- uTool2CrashReport.txt
3rd August 2017 at 14:02 #28687
Paolo Torquati
Participant
Somebody????
3rd August 2017 at 14:57 #28689
Laszlo
Keymaster
From the crash log we cannot see exactly what happened.
Could you please provide us some details, how to reproduce this crash?
4th August 2017 at 20:38 #28691
Paolo Torquati
Participant
it occurs when I’m about to export tracks or playlists to the usb stick. The second I hit the “export” button, the program shuts down.
I’ve re-installed the software several times but with the same outcome.
7th August 2017 at 10:43 #28701
Laszlo
Keymaster
Hi,
We are going to fix this issue with the coming version. In the meantime please export the content to your local drive and copy the content to your USB drive using file browser on your computer.
Attachments:
- exporttofolder.png
20th August 2017 at 22:38 #28729
Paolo Torquati
Participant
Ok, thanx
20th August 2017 at 23:22 #28730
Paolo Torquati
Participant
It also crashes when doing as you described. I’ll try exporting directly to the machine.
24th August 2017 at 11:51 #28741
Laszlo
Keymaster
Hi,
Thank you for your feedback.
Please download the demo material from here: https://cymaticaudio.com/demo/
Copy the related content to your USB drive, use the import function in uTool to import the content to your computer.
Once done, please export the content to your USB drive.
Maybe some content on your computer causes this crash, maybe the track or song name or the midi file etc.
If you have no crash with the demo content we can step further.
27th September 2017 at 08:05 #28914
Paolo Torquati
Participant
Hey Laszlo.
I found out that it was certain playlists that created the crash. I just updated to the latest version so we’ll see if it still occurs.
Regards
27th September 2017 at 09:55 #28915
Laszlo
Keymaster
Thank you.
I looking forward for your feedback.
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