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uTool crashes

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  • 16th March 2017 at 17:23 #28139
    Aaron Sayers
    Participant

    Hi, Having trouble exporting stereo files across to a USB key in uTool. I’ve tried a couple of different sticks and in both FAT32 and OSX extended. uTool crashes every time, not necessarily at the same transfer point. Any suggestions?

    16th March 2017 at 18:17 #28140
    Chetan
    Participant

    Hi,

    1. What is the version of uTool you are using? We have a new version 2.0.54. Please update to this version.
    2. Always format the drive using your cymatic device and then use it with uTool.

    20th March 2017 at 12:22 #28149
    Aaron Sayers
    Participant

    I was using the latest uTool version. Version 1 seems to be more stable. Many Thanks,

    20th March 2017 at 17:36 #28152
    Chetan
    Participant

    Could I ask you for some more details.

    1. What version of MAC OS are you using?
    2. There is a crash report in the MAC that you can find in ~/Library/Cymatic Audio uTool2/CrashLog
    Could you send this crash report to us.

    Would it also be possible to upload the stereo songs (that cause a crash) somewhere and send us the link?

    Thanks.

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