23rd April 2015 at 07:13 #25977
Just tried using uTool Mac OSX for the first time.
I keep getting the same problem that the Export button is greyed out and I can’t export anything to a USB drive.
If I click between windows the button is made available. However, clicking it does not copy anything to the USB drive.
Using the LP16.
Any help would be great!23rd April 2015 at 08:51 #25978Tom SailorParticipant
How do you have the drive connected?25th April 2015 at 10:12 #25982
Iäve got the drive connected by USB28th April 2015 at 00:45 #25990AnonymousInactive
The only way that greyed out the export tab is when nothing to export is selected.
Are you shure that you have choosen tracks/playlists you want to export?
Have you plugged your usb-drive to a working usb-slot on your pc?10th June 2015 at 05:40 #26125Alexi RiouxParticipant
I have the same problem and I tried everything you said. I even tried on window and it work with the same usb drive that doesn’t work on Mac?????????10th June 2015 at 10:50 #26126LaszloKeymaster
That button should grayed out if nothing selected to export or there’s not enough space on the destination drive.
What about if you select the “Directory” option next to the “Removable Drive” tab? Do you able to export the song?11th June 2015 at 06:47 #26133MarkParticipant
I have the same problem and my whole playlist is selected and I am using a brand new 16 G drive. I can export in directory, but when done this way files are not formatted correctly and they are 15unreadable by the player. There is clearly some sort of issue with the OSX software and firmware… Also I get an error message every time I try to update my firmware. Has anyone found a fix?11th June 2015 at 17:52 #26141ChetanParticipant
We acknowledge the fact that in some versions of MAC OSX, the uTool Export button is greyed out. As Laszlo pointed out in another thread, there is a workaround for this at the moment. We will get the uTool fixed in some time until then you can follow these steps.
1. Update to the latest version of LP-16. Connect the USB drive to the LP-16 and format it. The formatting will create 2 directories in the root of the USB drive. These are “Recording” directory “Music” directory. Both these directories have a folder “#PLAYLISTS” inside them. The “Recording” directory holds the multirack songs and the “Music” directory is meant for Stereo songs.
2. Create your content with uTool. When exporting , use the Directory option next to the Removable Drive option and choose the “Recording” folder in your formatted drive to export your Multitrack songs. Choose the #PLAYLIST” directory inside the “Recording” folder to export your multitrack playlist. Choose the “Music” folder to export your stereo songs and the “#PLAYLIST” inside the Music folder to export your stereo playlists.
When the export is done using the option “Removable Drive” (which unfortunately is not working in some MAC versions), this process of placing the proper files into the proper directories is done by the uTool.
Hope this helps.12th June 2015 at 02:25 #26149
Yep I knew it was a bug.
I’ve been using the windows version in VM ware for now.
Any idea when a fix will be released?13th June 2015 at 18:27 #26150Alexi RiouxParticipant
[quote=”Laszlo” post=569]That button should grayed out if nothing selected to export or there’s not enough space on the destination drive.
What about if you select the “Directory” option next to the “Removable Drive” tab? Do you able to export the song?[/quote]
Yes I can export songs in directory but not on any usb drive I tried15th June 2015 at 15:18 #26155AndyParticipant
The suggested fix worked for me – Just use directory and navigate to the USB drive there as you would in finder. Once I knew the files needed to go in the “Recording” folder it was plain sailing.
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