Utrack 24.

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  • 29th April 2017 at 15:29 #28279
    Alf Degnebolig
    Participant

    I have a problem, can anyone tell why it comes up on Cymatic, with Error. ” Bit Depth Not Supported”

    2nd May 2017 at 09:48 #28282
    Laszlo
    Keymaster

    Hi,

    Did you export the songs with uTool?
    If yes and you still have this problem please send me that song from your USB drive.

    2nd May 2017 at 15:27 #28283
    Alf Degnebolig
    Participant

    Yes I Import and export trough Utool, but what I find out are that I cannot just Drage songs from my Desk to Utools, I have to Import them, and take them one at the time. As I tell you before, Your company Must make a Video to show how to Use Cymatic / Utools. Step By Step.

    2nd May 2017 at 16:44 #28284
    Laszlo
    Keymaster

    Hi

    Could you please follow those steps just to verify the uTool works properly?

    Create a song:
    Open uTool, go to the settings
    Make sure your uTrack24 selected
    Click on the Home tab
    Click on the arrow before the “uTrack24” label in the left window
    Click on the “Multitrack songs” and select “New Multitrack Song”
    You’ll see a popup window, In the left window please open a folder on your PC where your source files located
    Select the files in the left window and drag and drop the files from the left to the right (the right window is your player outputs)
    Click on the save and close the editor.

    Create playlist:
    Click on the Home tab
    Click on the arrow before the “uTrack24” label in the left window
    Click on the “Playlists” and select “New Playlist”
    Click on the arrow before the “uTrack24” label in the left window
    Select the song what you created before, simply drag and drop that song from the left window to the right.
    Save the playlist, close the editor

    Export content:
    Click on the “export” tab and make sure the target is your uTrack24 (top left side)
    Click on the multitrack songs and select your multirack song(s) [You can do the same with the playlist as well.]
    Right window top section please select your USB drive where you want to export the song
    Click on the export, wait for the process succeed

    Side note: If you see any orange exclamation mark in the uTool this means the song has an error. You can hover the mouse on the exclamation mark to display what is the problem with the song/playlist

    2nd May 2017 at 16:54 #28285
    Alf Degnebolig
    Participant

    Hi. I told you many Times. That your way to explain me, is not so good. Im a guy from Denmark, and I think that the best is to make VIDEO. I told you last week, that I have use about 40 Hours to find way to use Cymatic. and tools . And I get it now. .

    3rd May 2017 at 11:07 #28286
    Laszlo
    Keymaster

    Hi,

    I agree with you the video would be nice we already planned to create that video, but unfortunately we cannot publish that in the near future. (I assume you need a solution soonest as possible)
    Could you please contact with our distribution in Denmark?
    They know our products then they can help you in native Danish language:

    Cyber Farm Aps
    Peter Malmstrøm
    Hejrevej 37 4 sal

    DK-2400 Copenhagen NV
    Denmark
    http://www.cyberfarm.dk
    malmstroem@cyberfarm.dk
    T: customer service +45 70 20 90 99

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