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Utrack 24 —> Behringer X32 MADI Card Problems

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  • 8th July 2018 at 23:05 #39119
    Toby Craig
    Participant

    Hi all,

    I recently purchased a uTrack24 with the MADI card option as well as a MADI card for my Behringer X32 mixer.

    For some reason, the utrack24 won’t do any of the following:

    -Won’t work at all with MADI optical cables – only Coax seems to work
    -Won’t slave to the X32 clock
    -Won’t ouput audio when the utrack24’s clock is set to Internal.

    Does anyone have any experience with connecting the utrack24 to an x32 via MADI?

    It should be noted that my X32 is set to get it’s clock from another X32 which it plugs into (FOH). The sync lights are all on and both X32’s are working, I’m just getting no signal from the utrack24.

    I did manage to get some signal, intermittently, but now I get no signal at all.

    Many thanks,
    Toby

    9th July 2018 at 08:43 #39153
    Laszlo
    Keymaster

    Hi Toby,

    Please make sure the firmware on your uTrack24 is up to date (4064) [Menu/Utilities/System details]
    Please take a look here how to set up the proper clock sync on your device

    If you are using the uTrack24 as recorder (receive signal from MADI) you need to make sure:
    -The pre-recording enabled on the uTrack24 [Menu/Recording/Pre-Recording –> ON]
    -The sample rate are matching with the MADI sample rate [Menu/Recording]
    -The inputs are set to MADI [Menu/Inputs]
    -The MADI configuration are matching with your system details [Menu/MADI]

    If you are using the uTrack24 as Player (send signal to other MADI devices) you need to make sure:
    -The pre-recording disabled on the uTrack24 [Menu/Recording/Pre-Recording –> OFF]
    -You have a song on the USB drive which has a same sample rate like your MADI devices, and the song pre-loaded.
    -The outputs are set to MADI [Menu/MADI/Outputs]
    -The MADI configuration are matching with your system details [Menu/MADI]

    9th July 2018 at 18:29 #39379
    Toby Craig
    Participant

    Hi Laszio,

    Thanks very much for your fast response!

    I’ve tried the steps you mentioned, but I’m still not having any luck. The Utrack now doesn’t complain about Clock Sync, but I still don’t get any signal out of the MADI inputs on my X32, which is strange, because it did work briefly before. I haven’t changed any settings on the X32 recently either.

    Firmware up to date:4064

    I set the X32 to internal clock and 44.1 to make it simpler for troubleshooting.

    I have both Coaxial and Optical cables connected. For some reason I don’t get any Sync or signal with Optical, so I have to disable the redundancy check boxes in the x32. If they are enabled, I get no sync and no signal. I also get no signal when I select only Coaxial, which has worked now and then over the troubleshooting period, but only when the Utrack was set to internal clock. Now I only get clicks and pops (audio sync problems) when I select only the coaxial.

    uTrack settings:
    MADI Input Coaxial
    56Channel- Mirrored in X32 settings.
    Outputsources 1-16 are Utrack 1-16 respectively

    I still get no input into the X32, although the Utrack plays and the signal lights flash. EXT. is also solid on the Utrack now, and not flashing.

    Could it be that the MADI card is somehow defective?

    X32 Input Channels are definitely set correctly. Inputs are set to (MADI) CARD 1-16.But I see nothing on the input meters.

    Many thanks for your help!

    10th July 2018 at 09:07 #39490
    Laszlo
    Keymaster

    Who is the master in your system?
    Please try both two scenarios:

    1. X32 master / uTrack24 slave
    X32 console –> Setup/Synchronization –> Internal
    Routing/Inputs 1-8 –> Card 1-8

    uTrack24 –> Menu/Clock source –> Digital I/O
    Menu/MADI/Outputs 44/48 kHz/Out 1-8 –> uTrack 1-8 ………

    2. uTrack24 master / X32 slave
    X32 console –> Setup/Synchronization –> Expansion card
    Routing/Inputs 1-8 –> Card 1-8

    uTrack24 –> Menu/Clock source –> Internal
    Menu/MADI/Outputs 44/48 kHz/Out 1-8 –> uTrack 1-8 ………

    12th July 2018 at 18:21 #40169
    Toby Craig
    Participant

    Hi Laszlo,

    None of the options worked, so I managed to get another MADI cable from the local shop. That fixed it!

    It’s quite amazing because both the Coaxial and Optical MADI cables must have been damaged somehow. Very strange!

    Anyway, thanks a lot for your help!

    13th July 2018 at 08:35 #40185
    Laszlo
    Keymaster

    Thank you for your feedback!

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