Wondering if anyone has had the problem that when they power up their uTrack 24 they get a blank white screen and no other activity? No other lights on the front come on. My first thought was the power supply but I have not had a chance to check the voltage output yet. I just ordered a replacement so I guess we’ll see in a few days if that is the problem. Any info you may have would be appreciated.
Not the ribbon cable. Tried reseating that and no difference. The power supply tests fine but I haven’t had a chance to try out the new one yet. Not looking too promising.
No, unfortunately I do not believe so. We purchased it in 2016 I believe.
Is this a part we could install ourselves? If not, where could we send it for repair?
My own utrack24 has started doing this on power-up, but eventually works. I must add we are using a replacement power supply that only supplies 12v. is this a cause? or something else?
Interesting. I haven’t tried leaving it on for a while to see if it would ever start up. I’m not sure if the power supply has anything to do with it. We still have the original and it tests out with the correct voltage. We tried a replacement and had the same problem. How long does it take to finally start up?
Not long to startup, definitely less than 30 seconds. I’ve since bought a spare utrack 24 and it came with an original power supply. so I’ve been using that since with no further problems.
I have similar problems:
Urack24 doesn’t work as an interface MOD without USB-driver – only Blank window.
but when I inserted the USB-Driver – it starting working as REC/Player MOD.
any ideas?
the firmware 4218 and backing to 4064 – nothing changed!
checked it in Win10 ver.1909 and IOS 10.13.6