Utrack 24 Display error

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  • 4th October 2017 at 10:47 #28956
    Nu17
    Participant

    Hello, sometimes after the last firmware update I get a display error after inserting the USB stick. What can I do to avoid it ? Is this a defect? the unit is three months old – after the error I have to remove the USB stick and plug it back in, so that the error does not show up again. please look at the picture – it is about the device below.

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    4th October 2017 at 11:50 #28957
    Laszlo
    Keymaster

    Hi,

    Sorry to hear this issue.
    I assume there’s a loose cable which goes to the display. As you wrote your device still under warranty. I suggest you to get touch with the place where you bought the device and ask a replacement device.
    Sorry for the inconveniences

    4th October 2017 at 15:35 #28958
    Nu17
    Participant

    ok I’ll send it back to music store köln http://www.musicstore.de, I’ve told them about this forum post and your answer to get a replacement device. Hope it doesn’t take so long 🙁

    4th October 2017 at 16:25 #28959
    Laszlo
    Keymaster

    Ok,

    If you need any support on this topic please let me know I can get touch with them, but I don’t think is that necessary this looks clearly HW issue.

    5th October 2017 at 12:19 #28960
    Nu17
    Participant

    Thanks, I don’t find any pm – features in this forum. Please can you tell me how I can send you the RMA number so you could send them a short email? I like your fast support, thank you again.

    5th October 2017 at 12:43 #28961
    Laszlo
    Keymaster

    I sent you an email.

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