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- This topic has 11 replies, 3 voices, and was last updated 7 years, 5 months ago by
Larry.
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- 4th March 2016 at 12:12 #26858
Sascha Maksymov
ParticipantHi,
My Band uses the uTrack24 as a multi-output playback device. We use separate channels for click & Backing Tracks (9 Tracks in Total).
Sometimes when a song is loaded and “play” is pressed, there is an extremely loud noise (sounds kind of like “Pink noise”) coming through all the channels (all the LED’s are RED) that won’t stop until we pause the song or skip to the next one. When we load the next song and go back to the song that caused the problem – everything is fine. It happend on different tracks (when loaded the particular track again everything was fine) all songs are in the same bitrate and quality (24 bit /44.1 khz). We already tried different Thumb Drives and also regular “spinning-disk” Hard Drives.
As we really rely on those backing tracks live we need to fix this problem asap – as well as we would like to NOT kill our eardrums (using in-ears)… 😉
thanks for your suggestions!
Our uTrack is on the newest Firmware 3124.
Best Regards
Sascha8th March 2016 at 17:16 #26875Laszlo
KeymasterHi Sascha,
Thank you for your input.
Can you please share your content with us? It would be really helpful to us to investigate this issue.
Please send the content here: support@cymaticaudio.com8th March 2016 at 17:24 #26876ParticipantThanks for the response – what do you mean with “content” – the whole content of the memory stick / HD we’re using? it’s about 5-6 Gigabytes – do you have a server where i can upload such a huge filesize?
8th March 2016 at 17:31 #26877KeymasterHi,
I sent you an invitation message to our corporate dropbox folder.
Please upload the files to this folder.
Yes, it would be nice to have all of the songs from the USB stick (or at least the songs where you had problems + 1 song before + next song + playlist)Thank you in advance for your cooperation.
8th March 2016 at 17:36 #26878ParticipantHi Laszlo,
thanks for the invitation – my dropbox mail adress is a different one – i just requested permission.
I will upload the whole content, as I mentioned in my first post – it’s not reproducable, the Noise happens to be on different songs
each time we practice….when we press forward to get to the next song and then back to go to the previous song (which caused the noise)
everything is fine…..9th March 2016 at 12:07 #26883KeymasterCan you send me please the .play form the #PLAYLISTS folder and .set files from the song folders?
9th March 2016 at 12:10 #26884Participantsure, if you can authorize me (contact at smaksound dot com) for the dropbox account, I’ll upload the whole content of our usb drive….
9th March 2016 at 12:14 #26885KeymasterThanks,
I sent you the invitation again.
9th March 2016 at 14:31 #26886ParticipantImage has been uploaded!
9th March 2016 at 17:20 #26887KeymasterI tried to reproduce the problem with no success.
Do you remember which song(s) had this problem?
Can you please check again in your uTrack24 menu/Utilities/system details: The firmware version are 3124?9th March 2016 at 17:49 #26888ParticipantI remember the problem happened on the songs “rise and fall” and “inner voice”, but i don’t think it’s a problem specific to these songs, as we went on to the next track and then back to the song which caused the problem, it worked out just fine….my guess is that there’s some sort of error in the “preloading” of the song which causes the pink noise through all channels…..
our uTrack is on Firmware 3124.
21st April 2016 at 03:12 #26999Larry
ParticipantDid any one find out what was the problem?
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