utrack 24 problem update firmware super urgent

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  • 4th November 2016 at 14:02 #27520
    filippo zecchini
    Participant

    hi i had buy a new cymatic track 24 I downloaded the updater ok (for Mac via USB), and started the update process. However, every time it doesn’t work and the reading on the front of the u-Track says ‘Firmware upgrade: download failed! try again.’ i tray a lot of time but nothing what i have to do
    thanks a lot

    4th November 2016 at 14:09 #27521
    Laszlo
    Keymaster

    Hi filsoo,

    What was the firmware on your device before you tried to update?
    What is the firmware version what you try to upload to the device?
    As the current firmware release has no USB updater I assume you try to apply some older firmware right? Is there any special reason for this?
    Please try to use the current firmware release with network update method.

    4th November 2016 at 14:15 #27522
    filippo zecchini
    Participant

    when i switch on the machines now i found “firmware update do not with off” and when i connect the lan doesn’t work
    which is the best solution ? thanks

    4th November 2016 at 14:20 #27523
    Laszlo
    Keymaster

    Yes I understand, your problem, but to provide answer for your question I need to know the following things:

    [i]What was the firmware on your device before you tried to update?
    What is the firmware version what you try to upload to the device?
    As the current firmware release has no USB updater I assume you try to apply some older firmware right? Is there any special reason for this?[/i]

    Please try to use the current firmware release with network update method. To discover your uTrack24 IP address (if you have no access to check the IP address on the screen) you can use the application called Fing. Install that application on your Android or Apple phone/tablet make sure the uTrack24 connected to the same network like your phone/tablet then start the application to discover your uTrack24 on the network.

    4th November 2016 at 14:51 #27524
    filippo zecchini
    Participant

    BSL Firmware revision 1650
    No version information.

    4th November 2016 at 14:52 #27525
    filippo zecchini
    Participant

    uTrack_3124.bcd

    4th November 2016 at 15:12 #27526
    filippo zecchini
    Participant

    please what i have to do ?

    4th November 2016 at 15:50 #27528
    filippo zecchini
    Participant

    now i ‘m connected with the machines i try to make update firmware with this version :uTrack_3124.bcd and at the end appears system error power cycle dev. and try again let me know !! please please

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    4th November 2016 at 16:07 #27529
    Laszlo
    Keymaster

    It is still not clear why do you want to update to old firmware release instead of the current firmware release.
    Unfortunately it seems the the device cannot be updated.
    Something went wrong during the first firmware update.
    It would be really useful to know what was the firmware version on your device before you tried to update first time.
    At this point I cannot advice you further. You need to return the device to your distributor and ask a replacement device.
    If you have a new device please check the firmware version before you trying to update and also make sure you’ll update the 3474 firmware release using network update method.

    4th November 2016 at 16:15 #27530
    filippo zecchini
    Participant

    ok i’m not happy of that but i understand is impossible to have an older firmware update only to check if it work as a last opportunity
    the first message when you open the package is update your machines my friend make it but probably in the wrong mode
    thanks for now

    4th November 2016 at 16:22 #27531
    Laszlo
    Keymaster

    Thank you for your feedback.
    We are sorry for the inconveniences

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