Utrack is not recognized when USB-connected to OSX

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  • #81311
    VladimirVladimir
    Participant

    no signs of detection occur. only the device itself signals that “USB interface mode” is connected, but there is no reaction from IOS 10.13.6 either in the iMAC system settings or the MIDI equipment settings. help to deal with the problem?
    Utrack firmware is 4218

    #84526
    VladimirVladimir
    Participant

    to everybody please note, who reading it post:
    support service members don’t help to fix… they only have written to me what I’m the first user who declares of that problem. funny!…
    but I had a fix that problem by reinstalling the software back to the earliest version 3124.previous software ver. 4218 and 4064 it doesn’t fix it the problem.
    best wishes to everybody

    #166243
    Jan-Mikael ErakareJan-Mikael Erakare
    Participant

    Hi! I have a similar issue…

    Audio/midi utilities doesn’t recognize the u24, it doesn’t show up as an external device and I can’t get the unit to export song data to my macbook pro.

    I have the most recent software

    Vladimir indicates that older versions work…

    Any advice?

    MBPro 15″ 2018 version, 10.13.6 High Sierra

    Thanks in advance…

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