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Utrack X32 USB Driver Problem

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Viewing 11 posts - 1 through 11 (of 11 total)
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  • 4th December 2017 at 12:43 #29178
    Miralem
    Participant

    Hello,
    after installing the Utrack X32, the installation of the USB/ASIO Driver looks fine. I get the massage, that the driver is not signed …. blabla.
    But after the installation, i get error code (10) from windows (device manager), that the hardware cannot be started.

    Ok, i`ve installed the USB Driver on my Laptop and it works fine. But i can`t get the USB connection from my DAW PC.

    It`s an ASUS Board. I turned off the Driver certificates in Windows. I`ve also deinstalled the Behringer x32 USB driver …
    I tried some other USB Porst, but it looks like a windows problem.

    As usual on my DAWs, i switched of a lot of Windows services, that i dont need for propper work with windows.
    Maybe there is one service that windows need for the Utrack?
    The Behringer original USB was working well …

    Any idea?

    5th December 2017 at 15:20 #29187
    Miralem
    Participant

    No idea?

    5th December 2017 at 16:01 #29188
    Laszlo
    Keymaster

    Hi,

    Sorry for the delayed response.

    What is your OS version?
    First please remove the currently installed driver (if already installed)
    On windows 7 (64 bit) systems you need to have a Windows6.1-KB3035131-x64 hotfix installed (this update must be installed first), then reboot the computer and install the Windows6.1-KB3033929-x64.
    Reboot the pc again.
    Start the driver installer and make sure there’s no USB drive connected to your uTrack-X32. When you see that popup message connect your uTrack-X32 to the computer. The installation should succeed.

    5th December 2017 at 16:56 #29189
    Miralem
    Participant

    Hello,
    yes its Windows 7-64.
    I`ve downloaded the hotfixes and will try later. I hope this will fix my problems.

    I was also waiting a long time for such device!!!!! very great!!!!!

    5th December 2017 at 17:10 #29190
    Miralem
    Participant

    Ahhh, i forgot my second question.
    I`ve tried to give the Utrack an IP Adress (switched of the DHCP) but it doesnt work.

    My DAW PC is not in the same Network IP Range as my Router (Internet). But the Router is the DHCP for all Internet connections.
    So I`m not able to manage the Utrack with my DAW, as the Utrack gets the IP Range from the Router.

    5th December 2017 at 17:33 #29191
    Laszlo
    Keymaster

    Hi,

    Once you disable the DHCP you need to type the IP address manually then reboot the device to apply the new parameters. Does it revert back to DHCP after rebooting the device?

    5th December 2017 at 18:28 #29192
    Miralem
    Participant

    Yes, it reverts back to DHCP.

    5th December 2017 at 19:05 #29193
    Laszlo
    Keymaster

    Whops,

    Yes you are right the DHCP/Static settings not enabled on uTrack-X32 only on uTrack24.
    We need to correct this with firmware update, please stay tuned

    5th December 2017 at 19:26 #29194
    Miralem
    Participant

    OK, the driver works now. Muchas gracias.
    Very nice support!!! 😉

    Ok, i will wait for the update.

    22nd February 2018 at 19:40 #29475
    Didi
    Participant

    Do you have any information about the release date of this firmware update?

    4th May 2018 at 10:07 #33963
    Didi
    Participant

    No new information after 5 months about this firmware update which fixes this issue?

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