Various problems with uTool2 / uTrack24

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    Mikko RauvolaMikko Rauvola

    Hi all and thanks in advace for any helpful comments.

    I’m a FOH engineer for a touring metal band, 100+ shows a year and my duty is to take care and prepare all the click/backtrack/time code tracks/playlists for the shows.

    -2x Cymatic uTrack24 with Radial SW8
    -uTool 2.0.062 on OSX 10.15
    -Kingston flash drives for playback
    -Seagate HDD for the libraries

    I’ve experienced these problems:

    -Bad quality exports, tracks won’t work. Similar export to another usb drive could work and then again re-exporting the same stuff can make it better. We are using 3 usb drives, and failures appear randomly on all of them. Very time consuming to double check everything every time and re-doing things over and over again.

    -Exports are always really slow. I’m exporting 6 track wav files (back track L&R, click, time code, empty channel (can’t export 5 track audio from my sessions) and a pilot signal channel for radial switch. Also a midi track for eatch song. A lot of data, but still shouldn’t be that slow.

    -Last week’s problem was the worst of all. All the data from my cymatic library folders was gone. Everything. Playlists, audio libraries, project libraries. Only the folders were still there. A week before I checked through everything for the upcoming shows and made a few new multitrack songs for the new songs performed and everything seemed to be ok. Just when the setlists were confirmed and I tried to export playlists, nothing was there anymore. I tried to find hidden files, thrash or anything, but the whole folder in the original library folder was just 33kb. No other errors with the hard drive before or after.

    Is anyone else experiencing problems like this or am I doing something wrong? Is there any good practises to avoid issues like this for example constantly formatting the usb drives before a new export? How is it possible that the software wipes off everything from the folders without asking?

    Jeroen SchlamanJeroen Schlaman

    Hi Mikko,

    I use a uTrack24 and never had any of the issues you have although I’m updating my tracks quite often.
    Just a couple of checks:
    – Did you format the USB drives using the uTrack itself?
    – I presume you use the ‘Export Batch’ button because you have two uTracks?
    – Do you place the source files in the ‘Project Library’ as set in the settings tab in uTool?

    Exporting is not the fastest thing however if you update only one sing it should only take 1 minute max. Updating the whole USB drive (so all songs) will take a long time because during exporting it’s not only doing a simple copy. It’s also converting the WAVS to the sample rate and resolution as configured in uTool and it converts the WAVS to multi channel WAV files for performance reasons (I think).

    I’m eager to help you further but maybe it’s easier to do via E-mail as the forums ‘new post’ notifications is not really working and find it easier to communicate with..

    My E-mail is info (at)

    As I’m a big metal fan I’m also really interested in what band this is you’re routing with 🙂


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