15th March 2020 at 12:02 #83595Peter RieseParticipant
I have to tell a big warning to users of the uTool.
I have a folder on my harddrive, in which i put all recorded files of the rehearsal room. In this folder i have a few subfolders in which i sort my stuff, like the cymatic exports, lyrics etc. It growed to a 130GB size. Now i write in the uTool software the temp folder as this mainfolder because i thought everything (even the temp files) would resist in my main folder.
And now here comes the warning! If you do so, with the next starting of the uTool it ERASE THE WHOLE FOLDER WITHOUT WARNING!!!!! Everything in this folder was lost. I loose 1 month of recorded reahearsals with a lot of ideas. Fortunatly I made a backup and could save some stuff, but the last copy i did killed a lot of stuff. I have no idea why there is no BIG WARNING plate to prevent such a mess.
I have different software with temp folders, but nothing killed the content. And on a mac uTool neither put it in the dustbin nor tells a “Do you realy want to erase the folder” sign. It´s just gone!!!! I can´t understand that that is not mentioned as a big WARNING!.29th April 2021 at 17:19 #147799Sean DoyleParticipant
This just happened to me last week, and I came here to post about it as a warning and I see it’s already mentioned.
I used uTool for the first time in a long time as my band is preparing to rehearse again, so I was compiling some tracks.
I was getting an error when exporting to my USB drive, and I could get no info when I googled the number. I narrowed it down to the file path of the temp export buffer being corrupt, so not having any better idea for a file path, I chose the root of my Mac OS drive.
When I tried to work with uTool again, my system hung, with no warnings. So when my patience ran out I forced my mac to reboot. I had my external drive and my USB stick I use for the cymatic both connected and when my mac finally restarted, BOTH DRIVES HAD BEEN ERASED. Luckily I had a spare backup for the usb stick, but not for the external. 500GB and years of data gone, without warning. Worse still, I realized that had I not forced my mac to reboot uTool would have ERASED MY MAC AS WELL! Thankfully I have a time capsule backup for my mac, so I lost nothing there.
I’ve just got a quote from a data recovery company for my external and it’s €800, so I’m thinking it over if I can afford to get it recovered (right now it’s no!)
TO CYMATIC: PLEASE update uTool to include warnings so that future users don’t suffer the same fate as myself and OP.
TO CYMATIC USERS: If Cymatic is unwilling or unable to correct this bug in uTool PLEASE BE CAREFUL when setting directory paths. AND BACK UP EVERYTHING!!!
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