Home Page Forums Cymatic Audio Forum uTrack 24 .wav file not playing on computer(s)

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    So, finally had opportunity to do some multichannel recording with utrack. I have had for a few months, but was still using pro tools.

    I tried to play some of the .wav we recorded on computer and receive this message

    Windows Media Player encountered a problem while playing the file.

    I tried a couple different computers, same message. Machine plays other wav files. So Im thinking its the wav file? I was assuming you would just load it and play, but not sure. Can you give me some advice?

    Thanks, Chris


    He Les,

    uTrack records in a multichannel .wav, meaning that the 24 channels you recorded with uTrack are combined in one .wav file.
    Your mediaplayer would indeed have no clue what to do with 24 channels of audio, even if it is in the official .wav format……

    You need to use uTool program that you can download from the cymatics. uTool will split the multichannel .wav from utrack into 24 mono .wavs


    By the way, your Pro Tools should be able to read the multichannel .wav as well!


    Thanks FOH,

    I noticed last night with pro tools. I was not expecting that, really nice. I bought this unit so I can record stuff remotely then bring back to pro tools to finish up. digging it!


    Yep, leaving the PT-rig at home was my initial purchasing trigger as well 🙂

    BTW, that direct file compatibility with PT is a quick & viable option as long as your recording is not exceeding 10-12 minutes.
    Once the recording exceeds this time, the individual recording blocks (I believe they are called ‘chunks’ in the manual), need to be manually imported and aligned in PT as uTrack starts a new recording file every 10 min. or so.
    That can become a chore with long recordings, as I often have.
    For those cases, uTool worked as a charm sofar, as it automatically arranges and aligns these chunks by itself and exports these as mono .wavs.
    (Also important if you have to import therecordings into other DAWS as it seems that not everbody supports the multi-channel .wav as well as PT does!)

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