WTF? : ERROR: Pre-installation of ‘C:Program Filescymatic audioLP-16lp16_usb

Home Page Forums Cymatic Audio Forum Live Player LP-16 WTF? : ERROR: Pre-installation of ‘C:Program Filescymatic audioLP-16lp16_usb

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  • #28472
    MM
    Participant

    Despite a negative user review I decided to buy the LP-16.
    My first experience is not being able to install the driver.
    The error message is ERROR: Pre-installation of ‘C:Program Filescymatic audioLP-16lp16_usb_avs.inf’ failed.
    System is Windows 10 with all recent updates.
    How to proceed?[map type=HYBRID zoom=2][/map]

    #28488
    Laszlo .Laszlo
    Keymaster

    Sorry to hear this issue.

    Please do the following:
    Disconnect the LP-16 from the computer
    Disconnect any other USB device from the computer (you can leave the mouse and keyboard connected)
    Reboot your PC
    Start the driver installer –> Please do not connect the LP-16 to the PC
    Make sure there’s no USB drive connected to the LP-16 front panel
    Connect the LP-16 to the computer where the driver installer ask you. –> make sure the LP-16 shows “USB interface mode” on the display

    Please let me know if you still have an issue

    #28502
    MM
    Participant

    This doesn’t work neither. As a test I installed the driver succesfull on a Windows 7 system, although with warnings about the certification of the driver (not aproved by Microsoft or something like that). I guess this is the same for W10 but then without the possibility to overrule…..
    Any suggestions?

    #28510
    Laszlo .Laszlo
    Keymaster

    Hi,

    It seems you have two different problem on the two computer.
    On win 7 you should have to install the required hotfixes: https://cymaticaudio.com/forum/liveplayerlp-16/1040-unable-to-install-windows-7-drivers-i-m-very-disappointed#2787
    On windows 10 those hotfixes must be included in the system if the OS up to date. Please tell me your windows revision number: Menu/System/About : /Windows version and edition/
    You could try to run the installer in administrative privileges. /right click on the driver; “Run as Administrator”/
    Please also make sure there’s no another USB device connected to the PC during the driver installation.

    #28539
    Steven FranksSteven Franks
    Participant

    I am recieveing the same error message as the original poster. I am using Windows 8.1 64bit, and I’ve made sure the unit is off, no USB drive plugged into the front, and no other USB devices are plugged into my computer. Please give me some direction on how to fix this. I’ve also tried running the installer as administrator with the same error message. I’ve also attached a screenshot of the error message.

    Attachments:
    #28540
    Laszlo .Laszlo
    Keymaster

    Hi

    We have uploaded a new version for windows 8.1 users. Driver V6.19.1 (June, 2017)

    Please download and install this version for resolve this issue on your computer.

    Sorry for the inconvenience

    #28541
    Steven FranksSteven Franks
    Participant

    Thank you so much! Installed perfectly and now everything works as it should! Great job Cymatic Audio on getting this fix out quickly!

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