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  • in reply to: Cannot see the drive #29248
    Philippe Cailleau
    Participant

    Hi,

    Please check the [Settings] tab, “Fixed Drives” list. Your WD Easystore will not appear in the Target/Source removable disk list if checked in the “Fixed Drivers” list.

    /Phil

    in reply to: Can’t import take #28345
    Philippe Cailleau
    Participant

    Hi Davernoise,

    Can you describe the take? #channels, duration, file size on external disk…? You are on MacOSX, right? Are you using USB2, 3? Do you connect the external disk directly to the Mac or through a USB hub? Can you copy the files to the computer using Finder?

    /Phil

    in reply to: Sample Playlist File Format #28147
    Philippe Cailleau
    Participant

    Hi,

    There is a reason if uTool do not allow you to drag and drop some song…

    Tweaking manually playlist file could cause device malfunction, it is certainly not a solution that we recommend.

    It would be much more interesting to understand why utool refuses the use of these songs. Can you check that the audio characteristics displayed on the song line (from the Available Songs tree) are compatible with your device?

    in reply to: uToll2 crashes #28142
    Philippe Cailleau
    Participant

    Hi,
    Can you tell me when it is crashing? Are you able to launch the application?
    A crash report feature has been added in uTool, it is preparing an email with the report file attached during a launch following a crash. Then you just have to send it to give us useful information to fix the problem.
    If uTool is crashing when you launch it, please delete the file “uTool2CrashReport.txt” that should be located in Documents and SettingsusernameApplication DataCymatic Audio uTool2CrashLog (on Windows) or ~/Library/Cymatic Audio uTool2/CrashLog (on Mac). Then check your email setting, the crash could be caused when uTool is trying to setup the email.
    Best regards,
    /Phil

Viewing 4 posts - 1 through 4 (of 4 total)