Warranty statement (Hardware)

 

Cymatic Audio is committed to providing the highest quality products, service and user experience for our customers.

In the event of any concern that is not addressed by this Limited Warranty, please contact us.

 

Limited Warranty
This Limited Warranty is valid only if you purchased the product from a Cymatic Audio authorized Reseller or Cymatic Audio directly.
Cymatic Audio warrants the mechanical and electronic components of this product to be free of defects in material and workmanship if used under normal operating conditions. This Limited Warranty is applicable for one year from the original date of retail purchase, unless your country provides a longer statutory warranty, in which case the statutory warranty shall apply.
If the product displays any defects within the specified warranty period and that defect is not excluded under the Exclusions, listed below, Cymatic Audio will either repair or replace the product using new or reconditioned product or parts. In the event that Cymatic Audio decides to replace the entire product, this Limited Warranty shall apply to the replacement product for the remaining initial warranty period from the date of purchase of the original product only.
Upon validation of the warranty claim, the repaired or replacement product will be returned to the user freight prepaid.
Warranty claims other than those indicated above are expressly excluded.

IMPORTANT
We ask that you please retain your purchase receipt. This is your proof of purchase and your Limited Warranty will commence from this date. If you do not retain your purchase receipt then this Limited Warranty will be void. In the unlikely event that you require to exercise this Limited Warranty, we will need you to provide a copy of this purchase receipt. Without this we will unfortunately not be able to process your request for warranty repair.

Online Registration
Please do remember to register your new Cymatic Audio equipment within ninety (90) days from purchase to qualify for the warranty. This can quickly be completed by visiting www.cymaticaudio.com/registration . We would ask that you read the terms and conditions of our Limited Warranty carefully.

Warranty Service; Return Authorization Number
The initial stage of our warranty service, and the quickest means of achieving a solution, is to check if the problem can be resolved by visiting our contact support form. If you are not able to resolve your issue through this route and you need to request warranty service, please contact us at support@cymaticaudio.com or use our online request form to request a Return Authorization (RA) Number. All inquiries must be accompanied by a description of the problem, the serial number of the product and a copy of the original sales receipt.
No returns can be accepted without a valid RA number.
It should be noted that shipments for warranty repair without freight prepaid cannot be accepted.

Warranty Limitations and Exclusions
This Limited Warranty does not cover consumable parts. These include, but are not limited to; fuses, batteries, cables, illuminants, guitar strings, etc.
Where applicable, Cymatic Audio warrants the following items contained in or with the product to be free from defects in material and workmanship for a period of ninety (90) days from date of purchase.
– Accessories
– Power Adaptors/PSUs
– Foot Switches
– Road Cases

Where applicable, Cymatic Audio warrants the following items contained in or with the product to be free from defects in material and workmanship for a period of one (1) year from date of purchase:
– Digital Displays / LCDs
– Meters
– Switches / Sensors
– VRS / Potentiometers
– All faders including cross-faders and motorized faders
– Any mechanical component that may be affected by externally applied force
– Track Balls and Glide Pads

This Limited Warranty does not cover the product if it has been electronically or mechanically modified in any way. If the product needs to be modified or adapted in order to comply with applicable local technical or safety standards in any country which is not the country for which the product was originally developed and manufactured, this modification / adaptation shall not be considered a defect in materials or workmanship. This Limited Warranty does not cover any such modification / adaptation, regardless of whether it was carried out professionally or not. Under the terms of this Limited Warranty, Cymatic Audio shall not be held responsible for any cost resulting from such a modification / adaptation.
This Limited Warranty covers only the product hardware. It does not cover technical assistance for hardware or software usage. In addition it does not cover any software products whether or not contained in the purchased product package. Any software is provided only in the condition and format contained with the product, unless expressly provided for in any enclosed software limited warranty.
This Limited Warranty is completely invalid if the factory applied serial number has been altered or removed from the product.
Free inspections and maintenance / repair work are expressly excluded from this Limited Warranty. If an inspection of the product by Cymatic Audio shows that the defect in question is not covered by the Limited Warranty, the inspection costs are payable by the customer.
Product damage or defects caused by the following conditions are not covered by this Limited Warranty:
– improper handling, neglect or failure to operate the unit in compliance with the instructions given in Cymatic Audio user or service manuals
– connection or operation of the unit in any way that does not comply with the technical or safety regulations applicable in the country where the product is used
– any Act of God or Nature (including but not limited to accidents, fires, floods, etc.) or any other condition that is beyond the control of Cymatic Audio (including but not limited to war, hostilities, acts of terrorism, etc.)
– Any repair or opening of the unit carried out by unauthorized personnel (including the user) will void the Limited Warranty completely.
Products which do not meet the terms of this Limited Warranty will be repaired exclusively at the buyer’s expense. Cymatic Audio or its authorized service center will inform the buyer of any such circumstance and request a written order to repair the product. In the event that the buyer fails to submit a written repair order within 6 weeks of notification, Cymatic Audio reserves the right to dispose of the product in an appropriate, environmentally friendly manner.
Authorized Cymatic Audio Resellers do not sell new products directly in online auctions. Purchases made through an online auction are on a “buyer beware” basis. Online auction confirmations or sales receipts are not accepted for warranty verification and Cymatic Audio will not repair or replace any product purchased through an online auction.

Warranty Transferability
This Limited Warranty is extended exclusively to the original buyer (customer of authorized Reseller) and is not transferable to anyone who may subsequently purchase this product. No other person (distributor, dealer, fulfiller, retailer etc.) shall be entitled to give any warranty promise on behalf of Cymatic Audio.

Claim for Damage
Subject only to the operation of statutory applicable local laws, Cymatic Audio shall have no liability to the buyer under this Limited Warranty for any consequential or indirect loss or damage of any kind. In no event shall the liability of Cymatic Audio under this Limited Warranty exceed the invoiced value of the product.

Limitation of Liability
This Limited Warranty is the complete and exclusive warranty between you and Cymatic Audio. It supersedes all other written or oral communications related to this product. Cymatic Audio provides no other warranties for this product.

Other Warranty Rights and National Law
This Limited Warranty does not exclude or limit the buyer’s statutory rights as a consumer in any way.
The Limited Warranty regulations mentioned herein are applicable unless they constitute an infringement of applicable statutory local laws.
This Limited Warranty does not detract from any statutory seller’s obligations in regard to any lack of conformity of the product and any hidden defect.

Amendment
Warranty service conditions are subject to change without notice. Please refer regularly to the latest warranty terms and conditions, and additional information regarding Cymatic Audio’s Limited Warranty, at www.cymaticaudio.com/warranty.